Hello OrbitSoft community, worldwide. I would like to tell you about recent updates here, all of which relate to our 24-hour mentality offering great support, continuous access and a fun company culture.
Rule 1: 24-hr Support
Our Support Department isn’t doing more work necessarily, but we’re doing it in many more places. Support provides uninterrupted, 24/7 assistance to OrbitSoft customers located all over the world: from the U.S. to Australia, China to India to Europe.
And even as we expand, our service rule remains unchanged: We are committed to responding to customers in the shortest time frames possible, allowing customers to save time and money associated with software and maintenance.
In rare cases where a service call does require additional resources (or if a customer wants to change interface operation or some other system components) we strive to modify existing systems most efficiently, which means taking into consideration the changing market needs and to anticipate future support while taking care of the immediate requests.
Your software stays up-to-date. In fact, we strive to keep it ahead-of-date.
Rule 2: 24-hr Access
And just as we provide new technologies, we also provide new avenues of access: cloud storage, which gives the 24-hr access you need for global business.
Cloud storage allows our customers to reduce the costs of deployment and maintenance of software by:
- Providing smooth software operation;
- Simplifying customer access;
- Allowing software deployment on our side;
- Updating servers regularly and securely.
Our service team and cloud storage take a lot of pressure off the rest of the company to be innovative, to find new solutions, and to try new things. That’s a company rule, too. Don’t be afraid to try new things!
Rule Three? Have Fun.
Don’t forget that our work is supposed to be fun. We try to make sure everyone not only works productively, but that they relax productively, too.
Management takes this relax rule as seriously as any other, regularly organizing trips to the mountains or to the beach for some team-building fun (and face-warming sun) away from the office.
And even when we’re here in the office, it’s not usual to challenge a fellow employee to a heated game of table tennis—but a relaxing heated game, of course. Because when you relax your mind a little bit, you’d be surprised at what new ideas you can come up with.
Those are Today’s Rules from OrbitSoft.
We hope our improved support and access opens up new levels of success for our customers. And we hope fun is a rule everyone remembers.
If you are interested in our software or our service, please feel free to contact us. We would be happy to hear from you and help!